The delivery charge is calculated by weight, with heavier items costing more than lighter ones. You’ll see this calculated in your basket. Delivery is free for orders over £50! (Applies to UK orders only)
All orders are dispatched within 1-3 working days after the order has been made, subject to stock availability. Delivery times can vary, but we aim, through our partners, to deliver within 5-7 days on standard size orders. If your order is delayed, and it is within our knowledge, we will email you promptly.
Please contact us by email or phone if you wish to make a purchase for delivery outside the UK.
We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions.
Any changes to address details must be made before the order deadline is published on our website. We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.
If we are unable to deliver to you, or have to postpone delivery, for reasons beyond our control, such as, adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we will not accept liability for any inconvenience or loss that this may cause. We will not, of course, charge for products unless or until we have delivered them to you.
We will not charge you for incorrect products (where you have received products that you have not ordered or where substitutes of ordered products are not acceptable to you) or products which we have not delivered in accordance with our ‘Terms and Conditions’. Otherwise our liability in respect of incorrect delivery is limited to the price of the incorrect products or the products not so delivered subject as provided in paragraph 10 in the ‘Terms & Conditions’.
You must inspect the products as soon as possible after delivery and notify us promptly if you find any defects, by calling, emailing, or writing to us at the telephone number or address shown on our website. We will replace or refund you for defective products; otherwise our liability is limited.
After your consultation, if and when appropriate, you may be advised to take certain natural medicines and/or supplements. The cost for this will approximately be £30 to £90 per month’s supply.
Please visit our ‘Consultation Page’ for more information.
Yes we do.
A Patient Intake Form (3 pages).
A 3-Day Food Diary.
A Medicine and Supplement Form.
A Nutritional Profile Questionnaire.
You will need to complete these forms and submit them to us. You may either:
Print, fill out and bring these forms with you to the consultation, or alternatively, you can fill them electronically and e-mail to us a day before your consultation.
Also, for your information, is included:
A leaflet introducing our Well-Being Centre including terms and conditions.
An article on Tibb Medicine.
To book with consultant (Herbalist) M. Salim. Khan, fees are £95 per adult and £75 for children (under 16) and elderly (65+), payable at the time of booking your appointment. His current availability is on Saturdays only. Visit the online Appointments Calendar for booking your slot.
For a consultation with Ainsley Macadam, registered medical herbalist (Unani Tibb), fees are £50 per adult and £40 for children (under 16) and elderly (65+), payable at the time of booking your appointment. Please check with Well-Being Centre for her availability.
If you wish to change or cancel your appointment, please give at least 48 hours notice, failing which you may lose your consultation fee. A 48 hour prior notice of cancellation will qualify for a refund (with a deduction of £10 for card or bank transactions, and £5 for cash, to cover administration costs).