I’m in the UK, what are your delivery charges?
The delivery charge is calculated by weight and dimensions, according to Royal Mail rates. You’ll see this calculated in your basket.
For all retail orders in the UK over £50, we offer free delivery!
How long does delivery take in the UK?
All orders are dispatched within 3 working days once the order has been made, subject to stock availability. Delivery times can vary, but we aim, through our partners, to deliver within 3-5 days on standard sized orders. If your order is delayed and we are aware of it, we will email you. Please contact us via email or phone if you wish to make a purchase for delivery outside the UK.
We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will inform you if we do so.
If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, such as in adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this may cause. We will not, of course, charge for products unless or until we have delivered them to you.
We will not charge you for incorrect products (products that you have not ordered and substitutes for such products are not acceptable to you) or products which we have not delivered in accordance with these Terms and Conditions. Otherwise our liability in respect of incorrect delivery is limited to the price of the incorrect products or the products not so delivered.
You must inspect the products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on the contact page of this website. We will either replace the defective products or give a refund. Otherwise our liability is limited.
How long does delivery take outside the UK?
We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations and we will tell you when you apply to register an account with us whether we can deliver to your address. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions.
We will not accept liability in the event that your delivery is stolen from or damaged at your doorstep, and compensation in such circumstances will be at our discretion. We reserve the right to refuse orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to address details must be made before the order deadline is published on our website.
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